Frequently Asked Questions
You've got questions, we've got answers. If you can't find the answer to your specific question, contact us and we can help.
What type of computer do I need to use StudySync?
Any device that supports the web browsers below can be used.
What browser do I need to use StudySync?
If you use Internet Explorer, you will need version 9 or higher. StudySync is compatible with Firefox, Safari, and Chrome. Be sure that Cookies (1st Party) are enabled if you are using the Administrative functions of StudySync. IE9 may require changing to 'compatibility' mode in order to view the videos.
What if my school uses filtering software?
If your school uses filtering software, you will need to enable access to:
Will StudySync videos play on my smart phone or iPad?
The videos will play on most mobile devices, including the Apple iPhone and Apple iPad.
What do I do if the StudySync TV episode isn't loading?
Check your internet connection speed. SyncSync TV requires a consistent high-speed connection in order to stream video without interruption.
What do I do if I can't hear the audio?
Make sure the volume on your PC is not muted, or the volume on the controller is not turned down.